General conditions
- These General Terms and Conditions apply to all agreements between Transitionstudio (hereinafter referred to as “Transitionstudio”) and customers/participants in delivering services, education, training courses, workshops, webinars and other forms of education and training (hereinafter referred to as “customer”).
- Customer is the natural person who actually participates in the servic/education/training/webinar.
Information and questions
- Customers can at any time ask questions of administrative nature and obtain information or consult about education possibilities. If the customer does this in writing (by email), the customer will receive a response/reply as soon as possible, but no later than 3 working days after being received by Transitionstudio. If the processing of the question takes more than 3 working days, the customer will receive a message with an indication to which the customer can expect a detailed answer.
Conclusion of the agreement
- The agreement is concluded by following the registration procedure via the website or by email. After registering via the website, the customer will receive a confirmation email. If necessary, Transitionstudio will contact the customer about the follow-up.
- A registration is final when the customer has received written confirmation (by e-mail) of the definitive participation.
- After registering for webinars and workshops, the invoice amount must be paid immediately online.
- For services, online tool, education- and training programs, the total invoice amount must be paid within 14 working days after confirmation of receipt, unless agreed otherwise (for example, payment in installments) between Transitionstudio and customer.
Waiting list
- If a training or workshop or webinar is fully booked at the time of registration, the customer will be placed on a waiting list. The customer will receive a digital notification of this.
- As soon as a place becomes available, the first placed on the waiting list will in principle be approached.
Cancellation workshop / webinar / service by participant/customer
- Cancellation and withdrawal from participation can only be done in writing or by email.
- In case of cancellation, a participant may potentially be replaced by another person. This is free of charge.
- In case of cancellation up to 21 days before the start, €50.00 (excluding VAT) administrative fees will be charged. If the participant has paid the registration fee á € 50.00 (excl. VAT) via Eventbrite, there will be no refund issued.
- In case of cancellation between 20 and 14 calendar days before the start of the workshop/training/program, 50% of the participation costs are due. If a participant has paid a registration fee through Eventbrite, this amount will be reduced from the 50% participation costs.
- In case of cancellation within 14 calendar days before the start of the workshop or withdrawal during the workshop, no refund is possible. Also, no refund will be provided for Eventbrite registration fees. The participant is liable for 100% of the participation costs.
- In the event of being unable to participate due to significant personal circumstances, discussion can be held to explore participation on another date for the same workshops.
- After purchase/registration for workshop participation, the statutory cooling-off period of 14 days applies, starting from the moment of registration.
Cancellation and / or interruption of service/workshop or training by Transitionstudio
- Transitionstudio has the right – with reasons given – to cancel the workshop/training or refuse participation of a customer, in which case the customer is entitled to reimbursement of the entire amount paid by the customer to Transitionstudio. If an activity is canceled, the customer will receive a written message about the possible alternatives.
Special circumstances
Transitionstudio reserves the right to cancel or interrupt in special circumstances, such as the (temporary) closure of the training center by measures imposed by the government, training, (online) workshop or (online) training.
Payments
- Transitionstudio charges the product/service/participation costs by means of an invoice.
- After receipt of the invoice sent by Transitionstudio, the customer is obliged to pay the total costs associated with the relevant training within 14 working days after the invoice date.
Property
- The copyright to the brochures, training materials, handbooks, handouts and any other written materials used in the training, hereinafter referred to as “materials”, is held by Transitionstudio, unless another copyright holder has indicated the work itself.
- Without the written permission of Transitionstudio, the customer will not publish or multiply in any way data from the materials in any form. The copyright on offers, reports, proposals, etc. that arise from the activities of Transitionstudio rests exclusively with janjacobstam.
- The course material provided remains in the possession of the customer.