Terms and conditions

Definitions

• These General Terms and Conditions apply to all agreements between Transitionstudio (hereinafter referred to as “Transitionstudio”) and customers/participants in delivering online surveys, tools and services, education, training courses, workshops, webinars and other forms of education and training (hereinafter referred to as “customer”).
• Customer is the natural person who actually participates in the service/education/training/webinar.

Information and questions

• Customers can at any time ask questions of administrative nature and obtain information or consult about education possibilities. If the customer does this in writing (by email), the customer will receive a response/reply as soon as possible, but no later than 3 working days after being received by Transitionstudio. If the processing of the question takes more than 3 working days, the customer will receive a message with an indication to which the customer can expect a detailed answer.

Conclusion of the agreement

• The agreement is concluded by following the registration procedure via the website or by email. After registering via the website, the customer will receive a confirmation email. If necessary, Transitionstudio will contact the customer about the follow-up.
• A registration is final when the customer has received written confirmation (by e-mail) of the definitive participation.
• After registering for webinars and workshops, the invoice amount must be paid immediately online.
• For services, online tool, education- and training programs, the total invoice amount must be paid within 14 working days after confirmation of receipt, unless agreed otherwise (for example, payment in installments) between Transitionstudio and customer.

Waiting list

• If a training or workshop or webinar is fully booked at the time of registration, the customer will be placed on a waiting list. The customer will receive a digital notification of this.
• As soon as a place becomes available, the first placed on the waiting list will in principle be approached.

Cancellation workshop / webinar / service by participant/customer

• Cancellation and withdrawal from participation can only be done in writing or by email.
• In case of cancellation, a participant may potentially be replaced by another person. This is free of charge.
• In case of cancellation up to 21 days before the start, €50.00 (VAT free) administrative fees will be charged.
• In case of cancellation between 20 and 14 calendar days before the start of the workshop/training/program, 50% of the participation costs are due.
• In case of cancellation within 14 calendar days before the start of the workshop or withdrawal during the workshop, no refund is possible. The participant is liable for 100% of the participation costs.
• After purchase/registration for workshop participation, the statutory cooling-off period of 14 days applies, starting from the moment of registration.

Cancellation and/or interruption of service/workshop or training by Transitionstudio

• Transitionstudio has the right – with reasons given – to cancel the workshop/training or refuse participation of a customer, in which case the customer is entitled to reimbursement of the entire amount paid by the customer to Transitionstudio. If an activity is canceled, the customer will receive a written message about the possible alternatives.

Special circumstances

Transitionstudio reserves the right to cancel or interrupt in special circumstances, such as the (temporary) closure of the training center by measures imposed by the government, training, (online) workshop or (online) training.

Travel and Accommodation Expenses

Participants are responsible for arranging and covering their own travel and, if applicable, accommodation costs during their participation in programs, workshops, or other activities offered by Transitionstudio. The responsibility for selecting appropriate accommodation lies with the participant. Transitionstudio is not liable for any issues or expenses arising from these choices.

Insurance

Participants are responsible for securing travel and cancellation insurance, if desired. Transitionstudio is not liable for any costs or damages resulting from cancellations, delays, or other travel-related issues, whether the cancellation is initiated by the participant or by Transitionstudio.

Payments

• Transitionstudio charges the product/service/participation costs by means of an invoice.
• After receipt of an invoice sent by Transitionstudio, the customer is obliged to pay the total costs associated with the relevant training within 14 working days after the invoice date.

Property

• The copyright to the surveys, brochures, training materials, handbooks, handouts and any other written materials used in the training, hereinafter referred to as “materials”, is held by Transitionstudio, unless another copyright holder has indicated the work itself.
• Without the written permission of Transitionstudio, the customer will not publish or multiply in any way data from the materials in any form. The copyright on offers, reports, proposals, etc. that arise from the activities of Transitionstudio is held exclusively by Transitionstudio.
• The course material provided remains in the possession of the customer.

Terms of Use – Systemic surveys and diagnostic instruments

Applicable to all surveys, questionnaires, and diagnostic instruments of Transitionstudio | Version 1.0 – 1 March 2026

1. Ownership and intellectual property

All surveys, questionnaires, diagnostic instruments, scoring models, and the underlying methodologies offered through Transitionstudio – including but not limited to the online surveys at individual.transitionstudio.global and transitionstudio.global – are the exclusive intellectual property of Transitionstudio.

This includes the text, structure, sequence, formulation, the underlying systemic model, the scoring logic, and all visual and conceptual elements.

The copyright to all these materials is held by Transitionstudio and is protected under the Dutch Copyright Act and applicable international treaties.

2. Permitted use

Use of our surveys is permitted solely for the purpose for which the survey has been made available: completion as a respondent, within the context of a coaching or organisational programme in which Transitionstudio is involved.

Any other form of use is not permitted without our prior written consent.

3. Prohibited use

Without the express prior written consent of Transitionstudio, it is prohibited to:

• copy, reproduce, or distribute the content of a survey in whole or in part;
• edit, translate, paraphrase, or otherwise adapt the surveys or any part thereof;
• use the surveys or the underlying model as the basis for your own instruments, products, or services – including through AI tools or other technology;
• deploy the surveys in commercial or non-commercial contexts outside programmes authorised by Transitionstudio;
• reproduce, reconstruct, or generate the surveys through AI models or other technological means.

4. Confidentiality of survey data

Respondents’ answers are treated confidentially and used solely for the purpose for which the survey was conducted. Transitionstudio does not share individual responses with third parties without the respondent’s consent, unless required by law.

5. Permission for use

Would you like to use, cite, or licence our surveys or methodologies? Please contact us at info@transitionstudio.nl. We are open to discussing collaborations – but they always start with a conversation, not with copying.

6. Enforcement

In the event of a breach of these terms of use, we reserve the right to take legal action, including claiming damages and having infringing material removed.

7. Applicable law

These terms of use are governed by Dutch law. Disputes will be submitted to the competent court in the Noord-Nederland district.